The Fastest Growing Segment Of Telephony Communications Is Texting
Messaging: Voice & Text*
Your customers can now communicate with you the way they want – with a call or a text – via their smart phones. TeleTracker also offers Voice Messaging.
TeleTracker offers 3 texting plans based on your needs:
- Receive (inbound) texts
- Send an outbound text or up to 3 variously-timed text messages
- Send your closest group of up to 2,000 contacts a Voice or Text message
*Coming soon: Toll-Free SMS and also MMS with the ability to send a picture in the text
You set the Date, Time, Number List, and the send from number.
Examples
Scheduled Now: Emergency Text | Next Steps Text
Scheduled Later: Upcoming Appointment Text | Holiday Text | Birthday Text
Instantaneously send a text or voice message based on a certain event occurring. The various Trigger Types include Inbound Calls and Text, Inbound call only, or inbound text only. Also get more selective with the trigger style (After all calls/texts – After call goes to voicemail – After calls that play message but never connect to forwarding number – After specific keyword – and more)
Example
Event Driven after call goes to voicemail: Text: Sorry I missed your call. I’ll be in touch shortly.
Event Amount: You can determine if that caller receives this message only once after a call, or after every call.
Event Timing: You can determine if that caller receives this message immediately after a call, after a certain number of hours have passed or at a specific time after a certain number of days have passed.
Keyword Sensibility – Event and External texting are both sensitive to keywords and can send a specific response based on the keyword received.
Allows your texts to feed into your external CRM software by creating an External HTTP POST Link. Have contact records automatically created from an inbound text. Your outbound texts can easily be personalized with, for example, a name or a custom line.
And with a bit of your CRM developer’s help, why not ask for more information before giving out a coupon code. Then, when the information (ex: email address) is received from a text, it can be pulled and filled into the contact record of your CRM.
Keyword Sensibility Event and External texting are both sensitive to keywords and can send a specific response based on the keyword received.
TeleTracker’s Voice and Text Blast messaging options are permission-based, pre-recorded voice messages -or texts- that you’ve created to increase your communication potential. Send a message to a single prospect/customer or to a segmented list of your database. Choose from on-demand or automated campaigns.
TeleTracker’s voice blast messaging system even gives you Voicemail Detection Technology. It determines if an answering machine or a human has answered, and allows your to select different actions based on which answered.
Use TeleTracker’s Voice and Text Blast messaging to: Notify of service work completed. Play a pre-recorded song of “Happy Birthday”. Communicate a “Congratulations on your new purchase” from the entire team at your company.