The Information You Need To Make Informed Decisions
Information Captured
Our premium reverse call lookup uses multiple databases to capture the latest and most comprehensive information on your callers. We don’t charge extra for this important feature. It’s included when you sign up with TeleTracker. And, it’s especially terrific when integrated with your Lead Management or CRM. Then all this captured information can be added to a new, or existing, contact record form on every call received.
Advanced Reporting
In the Reporting section of TeleTracker, you also have access to the following features:
- Take Notes on a Call and save it. It helps with remembering the details of a client call. This also helps with coaching and counseling your team on their phone skills
- Scorecards are available to analyze and score each call based on the criteria you select
- Email a recorded call to team members. This is really helpful when a client has a question or a problem that you need to share with a team member. You can email the recorded call to your team, ask them to listen to it, and get better advice.
Remember, this call information can automatically integrate into your Lead Management or CRM, such as Infusionsoft, Top Producer, VIN Solutions or Download to CSV format for integration and sorting into other programs.
For every call received from a prospective client, TeleTracker insures that a telephone number is recorded and stored. This provides you with the means of contacting your prospective client. In addition, the telephone number is used to access a premium national customer database to obtain the callers; Name, Street Address, City, State and Zip Code information.
In over 95% of the cases this information is provided and allows for call personalization and mail follow-up. The caller’s telephone conversation or message is recorded and stored so that it can be played for information, follow-up with the customer or for coaching and counseling your employees. Invariably, in every sales, service or business opportunity the process begins with a telephone call. The proper handling of telephone conversations has been proven to result in more sales, improved client satisfaction and less mistakes. TeleTracker provides users with specific targeted information to help improve your employees’ telephone handling.
Lead generation is the most expensive endeavor for most business. Most companies don’t reap anywhere near the potential value of their inbound sales calls. Studies show that for many businesses, missed calls (calls that were unanswered and no message was left by the caller) often equal the number of connected calls.
TeleTracker provides technology to capture, organize and extract all the potential value from each of your customer’s calls. With TeleTracker, each call and the information about each caller is logged 100% of the time, including such information as full name, address, phone number and important demographic information. We log detailed information even when the call goes unanswered, when it rings busy or when the caller uses a blocked caller ID.
Information about successful calls and missed calls can be messaged to agents immediately as it is generated, can be delivered hourly, daily or weekly in report form and is available on a 24x7x365 basis through an intuitive, secure Web interface.
The Net Result: With TeleTracker, you’ll know more about your potential customers than ever before, you’ll never lose a lead, you’ll never miss a follow-up opportunity and, most importantly, you’ll turn more leads into sales – Guaranteed.
Types of Reports (methods of sorting your data)
- Incoming Call Activity Detail Report
- Incoming Missed Call Detail Report
- Incoming Call Activity Report by Campaign
- Incoming Call Assessment Report
- Incoming Call Activity Report by Sales Agent
- Outgoing Call Activity Detail Report
- Outgoing Call Assessment Report
- Media Analysis Report
Incoming Call Activity Detail Report
This is the basic incoming call report of TeleTracker. It displays all incoming calls including details about the caller, such as, caller telephone number, name, street address, city state, zip code, campaign called in about and a recording of the call. Users just Point and Click at the speaker icon to listen to the call recording, it’s as easy as that.
Incoming Missed Call Detail Report
This report displays incoming calls which were not answered (“Missed”). The calls on this report are determined because they were either not answered or because they were completed before the timer limit of 15 seconds. This is a critical report because these are calls that need to be followed up on and if overlaid in pink indicate a caller who has not previously called your business. These calls, overlaid in pink, represent potential conquest opportunities. The report displays the same caller information as the Incoming Call Activity Detail Report.
Incoming Call Activity Report by Campaign
Displays incoming calls grouped by campaign so that you can evaluate each campaign separately. Contains the same information as the Incoming Call Activity Detail Report.
Incoming Call Assessment Report
Displays incoming calls and allows for the assignment of a salesperson’s name, rating and status. This report is utilized by Managers and Call Trainers to evaluate calls to develop specific individual coaching and counseling plans.
Incoming Call Activity Report by Sales Agent
Displays incoming calls and allows for the assignment of a salesperson’s name, rating and status. This report is utilized by Managers and Call Trainers to evaluate calls to develop specific individual coaching and counseling plans.
Outgoing Call Activity Detail Report
This is the basic outgoing call activity report of TeleTracker. It displays all outgoing recorded calls including details about the number called, such as, the phone number dialed, name, street address, city state, zip code, date & time and a recording of the call. Users just Point and Click at the speaker icon to listen to the recorded outgoing call.
Outgoing Call Assessment Report
If you are rating (or scoring) your calls, this report allows the outgoing calls to be sorted based on the Salesperson, Call Type, or Rating. This is a great way to zero in and evaluate your team’s performance in terms of its outgoing calls.
Media Analysis Report
This report displays the market analytics for all of the campaigns that are active in TeleTracker. It displays by campaign the cost of the campaign, the incoming calls and the average cost per call. It helps provide you with the ROI on each Campaign. This allows users to compare all Campaigns and Media Usage by Cost and Relative Success. This report helps you to manage your Marketing Budget more effectively.
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Premium Call Features TeleTracker's real-time in-depth Premium Caller Information includes |
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| Date of Call |
| Time of Call |
| Duration of Call – also known as the length of the call |
| Number of Caller – the 10 digit phone number of the caller |
| Number Dialed by Caller – know which campaign they are interested in and got them to call you |
| Name, Address, City State and ZIP of Caller – – this is the info captured from landline calls. With cell phone calls, we often capture Name,City, and State. |
| Number Dialed by Caller – know which campaign they are interested in and got them to call you |
| Salesperson that answered call – there’s 3 ways to know which team member took the call: PIN entered, User’s |
| Phone Number Match, and Voice Recognition |
| Status – Options include: Answer, Missed, Cancelled, Busy, Error, or VM (voicemail). With a TeleTracker Auto Attendant, you can also see what selection the caller completed. |
| Call Recording – Options include: Call Recorded and not listened to, Call Recorded and listened to, or N/A |
| Note – Options include: Note created, Note sent or Note blank |
| Total Number of Calls |
| Number of callers for time period |
| Number of unique callers for time period |
| Number of unique callers for Campaign time period |
| Total Number of calls To Date |
| Total Unique callers To Date |
| Schedule a Demo |